Is your business’ reputation being put on the line?

It was a key story in the newspaper. That must be good for business, right? All publicity is good publicity, isn’t it?  Hmm, if the story is regarding a claim made by a current/former employee about how they have been treated poorly in your workplace, I wouldn’t be thinking that’s a great way to showcase [...]

Meditation, medication or mediation?

Welcome back to a new year! I hope you are feeling refreshed and energised for the year ahead. Can you say the same for your staff? Are any of them in conflict with each other? Then this article may timely for you to consider... Meditation, medication or mediation? Which option are you offering your employees [...]

2017 – thanks for coming!

As I prepare my last post for 2017, I realise it has been another big year. When I reflect on what I'm happy I've achieved, some of my recollections include: helping people work through conflict in mediations, team facilitations and 1-1 coaching becoming more involved in helping homeless people delivering a number of sessions to the Qld AHRI networks [...]

An insider’s tip on how to make the best of workplace conflict

If you had a stomach ache, would you pop a pill with the expectation that it would make you feel better, every time? No? What if your car stopped, would you try to put more petrol in it, even if the gauge says it’s full? No? Well, why do some people think the only way [...]

Conflict Management Skill Quiz!

Let's see what you've learned about managing workplace conflict well. Take this quick quiz for a review of the skills needed for this specialty. If you're not sure of your skills, take the quick quiz now. If there has been conflict in the workplace for a few weeks or months, mediation is the best strategy [...]

The day I, the Conflict Manager, lost it….

As a leader or expert in your field, when you find yourself slipping up, making a mistake or not practising what you preach, how do you respond to yourself? I went to a national HR (human resources) conference last year and was recognised as the ‘Conflict Lady’. I was pretty chuffed at that because I [...]

Be brave! Have that conversation and avoid conflict – part iii

This article is the final in a three-part series where I’ve been sharing ideas on how to let someone know that you have been impacted by their inappropriate behaviour. This article’s focus is on talking with someone who has perceived power over you. In my Part II article, I took you through communicating with someone [...]

Be brave! Have that conversation and avoid conflict – part ii

This article is part two of a three-part series where I share ideas on how to let someone know that you have been impacted by their inappropriate behaviour in the workplace. The number of times I hear stories where people are upset with how they’ve been spoken to either 1-1 or in a group and they [...]

Be brave! Have that conversation and avoid conflict

The number of times I hear stories where people are upset with how they’ve been spoken to either one-on-one or in a group, and they don’t know how to let the other person know they’re upset, continues to surprise and concern me. They want to say something and they also want to avoid conflict. We [...]

Should you worry if there’s workplace conflict happening?

In the workplace, there’s always so much going on, and you have so much to worry about: new financial year/quarter, your next KPI, the next meeting. And then, out of the blue, along come two of your employees who are fighting. Workplace conflict never happens during a quiet period – most likely because there is never [...]