Be brave! Have that conversation and avoid conflict – part ii

This article is part two of a three-part series where I share ideas on how to let someone know that you have been impacted by their inappropriate behaviour in the workplace. The number of times I hear stories where people are upset with how they’ve been spoken to either 1-1 or in a group and they [...]

Be brave! Have that conversation and avoid conflict

The number of times I hear stories where people are upset with how they’ve been spoken to either one-on-one or in a group, and they don’t know how to let the other person know they’re upset, continues to surprise and concern me. They want to say something and they also want to avoid conflict. We [...]

Should you worry if there’s workplace conflict happening?

In the workplace, there’s always so much going on, and you have so much to worry about: new financial year/quarter, your next KPI, the next meeting. And then, out of the blue, along come two of your employees who are fighting. Workplace conflict never happens during a quiet period – most likely because there is never [...]

Could you send a bullying case to workplace mediation?

I was recently asked whether a bullying complaint could be managed by a workplace mediation. Early in my mediation career, I would have said “No” with no more thought given to the question. But now, having more than ten years of experience across Human Resources (HR) as well as workplace mediation and conflict management, I [...]

Conflict Resolution Day – 19th October – FREE giveaways!

Today, I’m excited!  We’re getting close to 19th October – Conflict Resolution Day! And I have SIX of my books to give away to celebrate. Yes, ladies and gentlemen conflict resolution has its own day – well, when I say its own day, we have to share it with “Get Smart About Credit Day” and [...]

What I’ve learned about people crying at work

What do you do when a team member starts crying in a 1-1 meeting? Do you: finish the meeting quickly because the crying makes you feel awkward? hand them some tissues and wait until they are ready to continue talking? avoid talking about that topic again with that team member? offer to coach them on [...]

A quick test on managing workplace conflict well

Take this quick quiz to ensure you know how managing workplace conflict can be done easily. 1. You should be encouraging conflict at work. TRUE – go to 3. FALSE – go to 12. 2. If workplace conflict is not managed or poorly managed, good staff will leave. If your business has a high turnover [...]

Managing conflict is just having a conversation

“I don’t know what to say.” “I don’t know what to do when someone starts crying (or screaming).” “My heart starts racing and my mind goes blank.” These are just some of the reasons I’ve heard from people when telling me why they don’t like conflict. As a result, they avoid conflict or if they [...]

First time manager? Here’s how to avoid conflict

She’d never managed a team of people before. But when Brenda, was promoted, she knew she would have to manage a team of four. What was ahead of her? Brenda’s experience is relevant to all first time team leaders and if you’re like Brenda, you may not have had the opportunity to manage others before [...]

Can workplace bullying end in mediation?

I was recently asked whether a bullying complaint could be managed by a workplace mediation. Early in my mediation career, I would have said “No” with no more thought given to the question. But now, having more than ten years of experience across Human Resources (HR) as well as mediation, I have changed my opinion. [...]